DISCONNECT!!!!

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shel311
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Re: DISCONNECT!!!!

Post by shel311 »

The_Niddler wrote:From what I am reading, it may just be a problem with the modems/routers that ISP's are giving out.
Not saying they are bad, items like your computer still work fine, but for whatever reason, they have issues with gaming systems.




For Shel, I will work with him a little tonight, but it may come down to asking Time Warner for a straight modem and not one with a router built in. We will see.

Try to make a long story short, but I think, or hope, you're onto something here and basically nailed it. It doesn't answer all the questions at all, but I'm a little more confident today.

Update:


Basically, I have a wireless network adaptor. A week or so ago, one of my boys knocked my computer over and broke it. Called internet provider, dude said to buy it on my own as it would be cheaper, then call them and they can help me set it up. Bought one, got it in a couple of nights ago, called my internet provider and got a dude who seemed extremely knowledgeable on gaming systems, he was a big gamer himself. Unlike the millions of times I called before and everyone always said they knew nothing re: gaming systems, this dude flatly told me that the modem/router combo, specifically the router they are contracted with, has HUGE problems with XBox and PS3, and my issue wasn't rare at all to him. He suggested what Shift did, the bridge thing. He said he and his brother have the same internet as me, same modem/router combo box, but their own router bridged. He gave me a couple of names of routers to buy that he knows work well with PS3s and my provider, and I think I settled on a Cisco Links 3000 or something like that.

I ordered it on Newegg, should be in probably tomorrow or so. Once it comes in, he said I can call them back and they'll walk me through the bridge thing, and fingers cross, we'll go from there.

I haven't touched my PS3 since my 1 disconnect, but I'll wait on that, then try some games, and take it from there.
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DRiccio21
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Re: DISCONNECT!!!!

Post by DRiccio21 »

hoping you got that dudes name/#/email
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shel311
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Re: DISCONNECT!!!!

Post by shel311 »

DRiccio21 wrote:hoping you got that dudes name/#/email
I swear I ALWAYS do, the second I hung up, I realized I didn't have it. Can't believe I forgot that.

But, over the years and dozens of calls to this company I hate, one thing I think they do pretty well is with keeping a record in their notes or whatever, so if I need to, I'm 95% certain I can get ahold of him.
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DRiccio21
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Re: DISCONNECT!!!!

Post by DRiccio21 »

shel311 wrote:
DRiccio21 wrote:hoping you got that dudes name/#/email
I swear I ALWAYS do, the second I hung up, I realized I didn't have it. Can't believe I forgot that.

But, over the years and dozens of calls to this company I hate, one thing I think they do pretty well is with keeping a record in their notes or whatever, so if I need to, I'm 95% certain I can get ahold of him.
i'm only at like 84% certain.
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Re: DISCONNECT!!!!

Post by dakshdar »

DRiccio21 wrote:
shel311 wrote:
DRiccio21 wrote:hoping you got that dudes name/#/email
I swear I ALWAYS do, the second I hung up, I realized I didn't have it. Can't believe I forgot that.

But, over the years and dozens of calls to this company I hate, one thing I think they do pretty well is with keeping a record in their notes or whatever, so if I need to, I'm 95% certain I can get ahold of him.
i'm only at like 84% certain.
100% F
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Cnasty
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Re: DISCONNECT!!!!

Post by Cnasty »

DRiccio21 wrote:i'm only at like 84%
This is his connection strength on a good day.
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Re: DISCONNECT!!!!

Post by Shiftdnb »

shel311 wrote:
DRiccio21 wrote:hoping you got that dudes name/#/email
I swear I ALWAYS do, the second I hung up, I realized I didn't have it. Can't believe I forgot that.

But, over the years and dozens of calls to this company I hate, one thing I think they do pretty well is with keeping a record in their notes or whatever, so if I need to, I'm 95% certain I can get ahold of him.

If you follow that page I linked for the Ubee router you'll have no problem. Once you set up the bridge it's just simply setting up your new router and you've already gone through everything you'll need for that with trying to fix this one.
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Re: DISCONNECT!!!!

Post by The_Niddler »

Hoping everything works out shel.

I still cannot fix or explain UC's issues.
He has 2 different ISP's at his house with 2 different modem/routers.

We are working on it but we will see.

But glad to hear you got someone that knows what he was talking about and glad to hear it is not us going crazy trying things.
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ajalves
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Re: DISCONNECT!!!!

Post by ajalves »

well im 100% sure i suggested from the start it was your modem. :|

i just didnt use as many words as niddler :P
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shel311
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Re: DISCONNECT!!!!

Post by shel311 »

ajalves wrote:well im 100% sure i suggested from the start it was your modem. :|

i just didnt use as many words as niddler :P
Technically, it would be my router. :lol:


But i hear ya, and like I said previously, I've used 3 different routers in this entire process, so that's why I'm hopeful, but still not certain it'll work.
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Re: DISCONNECT!!!!

Post by ajalves »

shel311 wrote:
ajalves wrote:well im 100% sure i suggested from the start it was your modem. :|

i just didnt use as many words as niddler :P
Technically, it would be my router. :lol:


But i hear ya, and like I said previously, I've used 3 different routers in this entire process, so that's why I'm hopeful, but still not certain it'll work.
it pains you to say i was right!!!!!!!!!!!!!!!!!!! :D
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Cnasty
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Re: DISCONNECT!!!!

Post by Cnasty »

Technically before AJs technically I told him a long ass time ago to buy a bad ass router.

He doesnt listen to us
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Re: DISCONNECT!!!!

Post by dakshdar »

By this point, it is disappointing that he didn't just move his family somewhere else where he could confirm that the internet already worked.

Priorities...
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Re: DISCONNECT!!!!

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nick
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Re: DISCONNECT!!!!

Post by nick »

dakshdar wrote:By this point, it is disappointing that he didn't just move his family somewhere else where he could confirm that the internet already worked.

Priorities...
if there was a letter grade before F, i would still grade it lower than that. awful.
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Re: DISCONNECT!!!!

Post by kdog36 »

Why not one of the ones below. What TimeWarner in Austin tells me about their modem is that it does not recognize any type of ports it is OPEN 100% by default. The filters or port issues almost always comes from the settings in the router,, NO? ,,

I did have what my ISP called a dirty line. :roll: . They said they would clean it up, and about 10-15 minutes later they were done. I did notice a more consistent high DL and Upload I guess.

I have this one and it has been flawless (knock on wood):
http://accessories.us.dell.com/sna/prod ... e_irrank=0


or this one which is dual band for more juice?

http://accessories.us.dell.com/sna/prod ... e_irrank=0
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Re: DISCONNECT!!!!

Post by trendon »

shel311 wrote:
DRiccio21 wrote:hoping you got that dudes name/#/email
I swear I ALWAYS do, the second I hung up, I realized I didn't have it. Can't believe I forgot that.

But, over the years and dozens of calls to this company I hate, one thing I think they do pretty well is with keeping a record in their notes or whatever, so if I need to, I'm 95% certain I can get ahold of him.
Call back now and ask to speak to a supervisor because you want to commend the man on the call and get his name. What will happen is you likely won't get a supervisor, but you will get the guys name. The only rub is if this company allows for people to pick and choose their tech support rep.
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shel311
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Re: DISCONNECT!!!!

Post by shel311 »

trendon wrote:
shel311 wrote:
DRiccio21 wrote:hoping you got that dudes name/#/email
I swear I ALWAYS do, the second I hung up, I realized I didn't have it. Can't believe I forgot that.

But, over the years and dozens of calls to this company I hate, one thing I think they do pretty well is with keeping a record in their notes or whatever, so if I need to, I'm 95% certain I can get ahold of him.
Call back now and ask to speak to a supervisor because you want to commend the man on the call and get his name. What will happen is you likely won't get a supervisor, but you will get the guys name. The only rub is if this company allows for people to pick and choose their tech support rep.
True, and if they don't, then I guess I was screwed from the get go.

I'll call them a bit later from work, try to get his name or some CSR ID# or whatever, so I can at least have a reference in the future if they will give me that info.
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Re: DISCONNECT!!!!

Post by The_Niddler »

kdog36 wrote:Why not one of the ones below. What TimeWarner in Austin tells me about their modem is that it does not recognize any type of ports it is OPEN 100% by default. The filters or port issues almost always comes from the settings in the router,, NO? ,,

I did have what my ISP called a dirty line. :roll: . They said they would clean it up, and about 10-15 minutes later they were done. I did notice a more consistent high DL and Upload I guess.

I have this one and it has been flawless (knock on wood):
http://accessories.us.dell.com/sna/prod ... e_irrank=0


or this one which is dual band for more juice?

http://accessories.us.dell.com/sna/prod ... e_irrank=0

I have not read up on the two links that you provided, but usually, dual band only works once you can have every device in the house on the higher band.
It is Wireless N, but then there is like 2.4 and 5 GHz or something to that effect.
If every device in your house can use the higher GHz, then you can put it into that mode only and it is much faster and more effective.

But to my knowledge, if you have regular N devices that cannot take advantage of the higher GHz, it slows everything down to the normal N range.

This was a while ago though that I was reading that, things may have changed now.
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Re: DISCONNECT!!!!

Post by The_Niddler »

trendon wrote:
shel311 wrote:
DRiccio21 wrote:hoping you got that dudes name/#/email
I swear I ALWAYS do, the second I hung up, I realized I didn't have it. Can't believe I forgot that.

But, over the years and dozens of calls to this company I hate, one thing I think they do pretty well is with keeping a record in their notes or whatever, so if I need to, I'm 95% certain I can get ahold of him.
Call back now and ask to speak to a supervisor because you want to commend the man on the call and get his name. What will happen is you likely won't get a supervisor, but you will get the guys name. The only rub is if this company allows for people to pick and choose their tech support rep.

As far as I know, you cannot and will not ever be able to speak to a rep or technician directly.
Knowing his name, ID# anything will not help.

That is at least how Time Warner worked when I had them in the past.
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